Refund policy
Returns & Refunds Policy
Last updated: August 9, 2026
At Veyla Home, each piece is carefully selected and many of our products are handmade, meaning slight variations in color, weave, shape, and dimensions are part of the character of the product and are not considered defects.
Returns
We do not accept returns or exchanges.
Please review all product descriptions, measurements, sizing information, and photographs carefully before placing your order.
Because our products are handmade, slight variations in color, texture, weave, shape, and size may occur. These natural variations are not considered defects and do not qualify for a refund.
Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect, please contact us as soon as possible with your order number and clear photographs showing the issue.
Eligible claims are handled as follows:
Within 14 calendar days of delivery:
If you notify us within 14 calendar days of confirmed delivery and provide clear photographic evidence of a qualifying defect or damage, you may be eligible for a full refund of the purchase price of the affected item.
15–30 calendar days after delivery:
If you notify us more than 14 days but no later than 30 calendar days after confirmed delivery and provide clear photographic evidence of a qualifying defect or damage, you may be eligible for a refund of up to 50% of the purchase price of the affected item.
More than 30 calendar days after delivery:
Claims submitted more than 30 calendar days after confirmed delivery are not eligible for a refund under this policy.
Refund eligibility is determined after reviewing the photographs and information provided. We may request additional photographs or details where reasonably necessary to evaluate the claim.
What Is Not Considered a Defect
Because each basket is handmade from natural materials, the following may occur and are not ordinarily considered defects:
- slight variations in dimensions
- variations in natural fiber color
- minor differences in weave or pattern placement
- irregularities consistent with handmade construction
- differences between the product and photographs caused by natural materials or handcrafted production
Normal wear and tear, damage caused by pets, chewing, scratching, misuse, improper care, accidents, or damage occurring after delivery are not covered.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
This policy does not limit any rights or remedies that cannot legally be waived under applicable consumer-protection law.